Senior Site Reliability Engineer, Observability

<p>At Webflow, we’re building the world’s leading AI-native Digital Experience Platform, and we’re doing it as a remote-first company built on trust, transparency, and a whole lot of creativity. This work takes grit, because we move fast, without ever sacrificing craft or quality. Our mission is to bring development superpowers to everyone. From entrepreneurs launching their first idea to global enterprises scaling their digital presence, we empower teams to design, launch, and optimize for the web without barriers. We believe the future of the web, and work, is more open, more creative, and more equitable. And we’re here to build it together.</p> <p>&nbsp;</p> <p>We’re looking for a <strong>Observability</strong>, <strong>Site Reliability Engineer </strong>to improve reliability and stability of Webflow’s customer-facing, production infrastructure, serving millions of page views per hour. Our product is used by over 2 million users world-wide across 190 countries, and you’ll help ensure our platform is secure and scalable for these users as tens of thousands of projects are launched on Webflow each month.</p> <p>&nbsp;</p> <h1><strong>About the role:</strong></h1> <ul> <li>Location: Remote-first (United States; BC &amp; ON, Canada; Argentina)</li> <li>Full-time&nbsp;</li> <li>Permanent&nbsp;</li> </ul> <p>&nbsp;</p> <p>This role is also eligible to participate in Webflow's company-wide bonus program. Target amounts are a percentage of base salary and vary by career level. Payouts are based on company performance against established financial and operational goals.&nbsp;</p> <p>&nbsp;</p> <p>Please visit our <a href="https://webflow.com/careers#pay-zones&quot;&gt;Careers page</a> for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.</p> <p>&nbsp;</p> <ul> <li>Application Information:</li> <ul> <li>Application deadline: applications accepted on an ongoing basis until position is closed and filled</li> <li>This posting is for a new position</li> </ul> <li>Reporting to Kevan Peters</li> </ul> <p>&nbsp;</p> <p>Requirements:</p> <ul> <li>BS / BA college degree or relevant experience</li> <li>Business-level fluency to read, write and speak in English</li> </ul> <p><br><br></p> <p>You’ll thrive as &nbsp;an <strong>Observability, Site Reliability Engineer</strong> if you:</p> <ul> <li>Join our newly formed Observability team responsible for ensuring engineers across Webflow have the tools, data, and practices they need to understand the health and performance of the <a href="https://webflow.com/designer&quot;&gt;Webflow application</a> and our <a href="https://webflow.com/hosting&quot;&gt;hosting services</a>.</li> <li>Own and evolve Webflow's observability stack, including OpenTelemetry, and Datadog, to provide reliable, actionable metrics, traces, and logs across our services.</li> <li>Regularly dive into the main Webflow application in TypeScript, Node, or Go to better debug (and sometimes fix) behavior in production.</li> <li>Continuously raise the bar on observability practices by driving adoption of SLOs, distributed tracing, and structured logging throughout engineering.</li> <li>Build and maintain AI-powered agents and automation that help engineers surface insights faster, reduce alert fatigue, and accelerate incident resolution.</li> <li>Guide and empower engineers on other teams to instrument their services effectively and introduce new features into production with confidence.</li> <li>Participate in and continuously improve on-call and incident response processes, with a focus on making observability data the foundation of faster, more effective responses.</li> <li>Reduce toil by automating common observability workflows to keep the rest of engineering working smoothly with fewer interruptions.</li> <li>Partner effectively with engineering teams to define, implement, and improve observability practices, enabling them to confidently ship and operate services in production.</li> <li>Help define the culture of this growing team as it expands its international presence.</li> </ul> <h1><strong>About you:</strong></h1> <ul> <li>Have either a background as a software engineer with an enthusiasm for observability, infrastructure and reliability or background as an infra or production engineer with an enthusiasm for code, or&nbsp;</li> <li>Have 5+ years of experience building, maintaining, and debugging distributed systems in a customer-facing environment that allows for little to no downtime.</li> <li>Have hands-on experience with observability platforms and tooling such as Datadog, Grafana, Prometheus, ElasticSearch or similar, and a strong opinion on what good observability looks like.</li> <li>Have experience with OpenTelemetry or similar instrumentation frameworks for collecting metrics, traces, profiles and logs across distributed services.</li> <li>Experience defining and operationalizing SLOs/SLIs at scale.</li> <li>Have experience navigating and scaling multi-tier cloud environments on either AWS or GCP.</li> <li>Have experience with container-centric architectures built with tools like Docker and Kubernetes (EKS, GKE, AKS, etc.), or&nbsp; ECS.</li> <li>Have experience with infrastructure-as-code tools like Terraform,or Pulumi.</li> <li>Have experience contributing to full-stack applications built using software like React, Node.js, and MongoDB or PostgreSQL.</li> <li>Stay curious and open to growth — demonstrating a proactive embrace of AI, and actively building and applying fluency in emerging technologies to elevate how we work, drive faster outcomes, and expand collective impact.</li> </ul> <p>It would be a bonus if you had even one of the following:</p> <ul> <li>Experience building or operating AI agents that interact with observability data (e.g., automated root cause analysis, intelligent alerting, or natural-language querying of telemetry).</li> <li>Experience with OpenTelemetry, Kubernetes and Pulumi specifically.</li> <li>Experience improving on-call and incident response processes for Engineering.</li> </ul> <p>In addition to the responsibilities outlined above, at Webflow we will support you in identifying where your interests and development opportunities lie and we'll help you incorporate them into your role.</p> <h3><strong>Our Core Behaviors:</strong><br><br></h3> <ul> <li><strong>Build lasting customer trust.</strong> We build trust by taking action that puts customer trust first.</li> </ul> <p>&nbsp;</p> <ul> <li><strong>Win together. </strong>We play to win, and we win as one team. Success at Webflow isn't a solo act.</li> <li><strong>Reinvent ourselves.</strong> We don't just improve what exists, we imagine what's possible.</li> <li><strong>Deliver with speed, quality, and craft. </strong>We move fast because the moment demands it, and we do so without lowering the bar.</li> </ul> <p>&nbsp;</p> <h3><strong>Benefits</strong></h3> <ul> <li><strong>Ownership in what you help build.</strong> Every permanent Webflower receives equity (RSUs) in our growing, privately held company.</li> <li><strong>Health coverage that actually covers you.</strong> Comprehensive medical, dental, and vision plans for full-time employees and their dependents, with Webflow covering most premiums.</li> <li><strong>Support for every stage of family life</strong>. 12 weeks of paid parental leave for all parents and 6+ weeks of additional paid leave for birthing parents. Plus inclusive care for family planning, menopause, and midlife transitions.</li> <li><strong>Time off that’s actually off. </strong>Flexible vacation, paid holidays, and a sabbatical program to help you recharge and come back inspired.</li> <li><strong>Wellness for the whole you. </strong>Access to mental health resources, therapy and coaching.</li> <li><strong>Invest in your future. </strong>A 401(k) with 100% employer match (up to $6,000/year) in the U.S., and support for retirement savings globally.&nbsp;</li> <li><strong>Monthly stipends that flex with your life.</strong> Localized support for work and wellness expenses — from Wi-Fi to workouts.</li> <li><strong>Bonus for building together. </strong>All full-time, permanent, non-commission employees are eligible for our annual WIN bonus program.</li> </ul> <p>&nbsp;</p> <p><em>Temporary employees may be eligible for paid holiday and time off, statutory leaves of absence, and company-sponsored medical benefits depending on their Fixed Term Contract and their country/state of employment.</em></p> <p><br><br></p> <h3><strong>Be you, with us</stron