Business Development Supervisor

<div class="content-intro"><h3>ABOUT TIDE</h3> <p>At Tide we help SMEs save time (and money) in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions from invoicing to accounting.</p> <p>Tide is transforming the small business banking market with over 1.8 million members globally across the UK, India, Germany and France.</p> <p>Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data-driven decisions to serve our mission: to help SMEs save both time (and money) so they can get back to doing what they love.</p> <p><strong>Tide facts:</strong></p> <ul> <li>Tide is available for UK, Indian, German and French SMEs</li> <li>Over 1.8 million members: 800,000 UK and 1,000,000 in India and growing rapidly</li> <li>Over $300 million raised in funding</li> <li>Over 2,500 Tideans globally - we’re diversity champions!</li> <li>We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram and New Delhi, and in Berlin, Paris and Luxembourg.</li> </ul></div><h3>ABOUT THE TEAM:&nbsp;</h3> <p data-renderer-start-pos="762" data-local-id="eaf085969867">As a Business Development Team Lead – Germany, you will build and lead a hybrid acquisition team focused primarily on telephone-based sales, with selective field and event support when required.</p> <p data-renderer-start-pos="958" data-local-id="c09af53d0f3b">Your team will convert prospective members into fully onboarded Tide Members through outbound calls, qualification, education and commercial conversion. You will operate as a player-coach, driving performance daily while shaping culture, structure and commercial strategy.</p> <h3>ABOUT THE ROLE:&nbsp;</h3> <p data-renderer-start-pos="2047" data-local-id="c5990e237a5b"><strong>This role is based in Berlin with hybrid working (2–3 office days per week).</strong></p> <p>&nbsp;</p> <p data-start="671" data-end="704"><strong data-start="671" data-end="704">Team Leadership &amp; Performance</strong></p> <ul data-start="705" data-end="942"> <li data-section-id="1ldegkd" data-start="705" data-end="767">Lead and develop a team of Business Development Executives</li> <li data-section-id="g70tcm" data-start="768" data-end="820">Set and drive KPIs aligned with revenue and OKRs</li> <li data-section-id="fg2vfb" data-start="821" data-end="891">Coach through call listening, feedback, and performance management</li> <li data-section-id="14qpvpj" data-start="892" data-end="942">Foster a high-energy, accountable team culture</li> </ul> <p data-start="944" data-end="976"><strong data-start="944" data-end="976">Acquisition &amp; Revenue Growth</strong></p> <ul data-start="977" data-end="1216"> <li data-section-id="xoo6tk" data-start="977" data-end="1022">Own outbound sales strategy and execution</li> <li data-section-id="1d42c9w" data-start="1023" data-end="1090">Drive conversion across all lead types, including cold segments</li> <li data-section-id="15b2tq1" data-start="1091" data-end="1163">Optimise call approach, objection handling, and upsell opportunities</li> <li data-section-id="1l1qlh0" data-start="1164" data-end="1216">Support field and event activities when required</li> </ul> <p data-start="1218" data-end="1244"><strong data-start="1218" data-end="1244">Operational Excellence</strong></p> <ul data-start="1245" data-end="1444"> <li data-section-id="x7n3j2" data-start="1245" data-end="1309">Build clear processes, workflows, and performance dashboards</li> <li data-section-id="1ybhg36" data-start="1310" data-end="1372">Use data to identify gaps and continuously improve results</li> <li data-section-id="1t4ru2q" data-start="1373" data-end="1444">Run test-and-learn initiatives to improve efficiency and conversion</li> </ul> <p data-start="1446" data-end="1470"><strong data-start="1446" data-end="1470">Quality &amp; Compliance</strong></p> <ul data-start="1471" data-end="1588"> <li data-section-id="15unevm" data-start="1471" data-end="1527">Ensure high-quality, compliant customer interactions</li> <li data-section-id="1cp938x" data-start="1528" data-end="1588">Partner with KYC and Compliance to streamline onboarding</li> </ul> <p data-start="1590" data-end="1624"><strong data-start="1590" data-end="1624">Cross-functional Collaboration</strong></p> <ul data-start="1625" data-end="1792"> <li data-section-id="vtyimb" data-start="1625" data-end="1669">Work with Marketing to maximise lead ROI</li> <li data-section-id="1qtbz2g" data-start="1670" data-end="1719">Partner with Product to share market insights</li> <li data-section-id="1k8e413" data-start="1720" data-end="1792">Collaborate across teams to improve conversion and member experience</li> </ul> <p>&nbsp;</p> <p data-renderer-start-pos="2047" data-local-id="c5990e237a5b">&nbsp;</p> <h3>WHAT WE ARE LOOKING FOR:&nbsp;</h3> <p data-renderer-start-pos="3171" data-local-id="3457db6e1b56">We are looking for a commercially driven, structured and energetic leader who thrives in a high-growth environment.</p> <p data-renderer-start-pos="3288" data-local-id="ecf7a0354034">The ideal candidate will have:</p> <ul class="ak-ul" data-local-id="9d616bee-1a6f-489b-ba5a-318670e3a1a4" data-indent-level="1"> <li> <p data-renderer-start-pos="3322" data-local-id="dd7e4519a3ee">Fluent German (written and spoken) and strong English</p> </li> <li> <p data-renderer-start-pos="3379" data-local-id="b7eab6e16bd3">Experience leading or coaching sales teams</p> </li> <li> <p data-renderer-start-pos="3423" data-local-id="153d971ccfdf">Strong background in outbound telesales or SME acquisition</p> </li> <li> <p data-renderer-start-pos="3485" data-local-id="b950178d0311">Proven ability to drive revenue and improve conversion rates</p> </li> <li> <p data-renderer-start-pos="3549" data-local-id="dd07cb8ac76e">Experience coaching call quality and developing sales talent</p> </li> <li> <p data-renderer-start-pos="3613" data-local-id="7015a388a3ee">A data-driven mindset with experience running experiments</p> </li> <li> <p data-renderer-start-pos="3674" data-local-id="92efea441fcf">High ownership and accountability</p> </li> <li> <p data-renderer-start-pos="3711" data-local-id="ad7ce7af23f4">Confidence influencing stakeholders across departments</p> </li> <li> <p data-renderer-start-pos="3769" data-local-id="bb8fe1cbcb33">Comfort operating in a fast-moving, evolving environment</p> </li> <li> <p data-renderer-start-pos="3769" data-local-id="bb8fe1cbcb33">Experience in fintech, payments, banking or SME B2B sales is highly desirable.</p> </li> </ul> <h3>WHAT YOU’LL GET IN RETURN:</h3> <ul> <li>25 days of paid leave per year</li> <li>Additional 3 days of paid leave for volunteering or L&amp;D</li> <li>We invest in your development with professional L&amp;D budget&nbsp;</li> <li>Share options</li> <li>Statutory Health Insurance</li> <li>Statutory Pension contribution</li> <li>Extended Parental Leave</li> <li data-stringify-indent="0" data-stringify-border="0">The Deutschland-Ticket</li> <li data-stringify-indent="0" data-stringify-border="0">Free M Urban Sports Club Membership</li> <li>Mental health support through Plumm</li> <li>A one-off home office budget</li> <li>Work and travel globally - up to 90 days per country outside of your home country</li> <li>Team socials&nbsp;</li> <li>Sabbatical Leave&nbsp;</li> <li>Option to take your your work device as your own (eligibility