Manager, Spaceport Operations

<div class="content-intro"><p>SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of&nbsp;enabling human life on Mars.</p></div><p><strong>SPACEPORT OPERATIONS MANAGER</strong></p> <p><span data-preserver-spaces="true">The Spaceport Operations Manager will develop, manage, market, provide strategic direction, and oversight of transportation programs which include: employee commute shuttles, on-site shuttles, airport shuttles, Tesla rental program, and bike share programs. You will be responsible for the optimization of routes and operational practices that provide the most efficient and safest transportation program possible. You will be responsible for training and implementing effective customer service strategies and training programs. The duties of the Spaceport Operations Manager will include but are not limited to coordinating operations, data analysis, monitoring, and motivating staff, ensuring excellent customer service, engaging with customers, hiring and developing talent, ensuring the team is current with all mandatory company training, scheduling, and payroll. The Spaceport Operations Manager will support the mission by providing a foundation of understanding for efficient transportation logistics, excellent customer service, and maintenance of vehicles that boost morale and productivity within SpaceX.</span></p> <p><strong>RESPONSIBILITIES:</strong></p> <ul> <li><span data-preserver-spaces="true">Oversee portfolio transportation programs; off-site shuttles (vans and charter buses), on-site shuttle service, Tesla rental program, hovercraft commuter operations, bike share and team building events</span></li> <li><span data-preserver-spaces="true">Innovate new approaches for increasing participation in employee commuter programs through communications messaging and incentive systems</span></li> <li><span data-preserver-spaces="true">Act as a main point of contact for all parking lots, structures, and facilities</span></li> <li><span data-preserver-spaces="true">Work with internal and external teams to conduct creative employee engagement events and campaigns to highlight parking programs, and motivate participation</span></li> <li><span data-preserver-spaces="true">Perform strategic analysis to improve and optimize overall parking system efficiency</span></li> <li><span data-preserver-spaces="true">Recommend and support the development of internal parking policies, procedures, and programs</span></li> <li><span data-preserver-spaces="true">Lead superb internal customer relations regarding commute transportation questions and feedback; oversee customer service and issue resolution, root cause analysis, and corrective action plans</span></li> <li><span data-preserver-spaces="true">Oversee communication of systems and service changes to all stakeholders through communication channels, including basic graphics layout, e.g., email, newsletter, intranet/app, signage</span></li> <li><span data-preserver-spaces="true">Perform strategic analysis to improve and optimize overall system efficiency</span></li> <li><span data-preserver-spaces="true">Recommend and support the development of internal transportation policies, procedures, and programs</span></li> <li><span data-preserver-spaces="true">Implement processes for gathering participation data and analyze/report data for decision making</span></li> <li><span data-preserver-spaces="true">Interface with internal stakeholders to understand, develop, and align goals</span></li> <li><span data-preserver-spaces="true">Develop and manage budgets and cost management; oversee payment of vendors</span></li> <li><span data-preserver-spaces="true">Train staff on customer service, anticipating guest needs and problem resolution</span></li> <li><span data-preserver-spaces="true">Create and maintain in person and online training materials</span></li> </ul> <p>&nbsp;</p> <p><strong>BASIC QUALIFICATIONS:</strong></p> <ul> <li>Bachelors degree or higher</li> <li>5+ years of operations experience</li> </ul> <p><strong>PREFERRED SKILLS AND EXPERIENCE:</strong></p> <p>&nbsp;</p> <ul> <li><span data-preserver-spaces="true">Advanced knowledge of customer service and problem resolution</span></li> <li><span data-preserver-spaces="true">Excellent communication skills both written and verbal</span></li> <li><span data-preserver-spaces="true">Experience in a corporate environment</span></li> <li><span data-preserver-spaces="true">Ability to organize work for large groups in various service formats</span></li> <li><span data-preserver-spaces="true">Strong time management skills</span></li> <li><span data-preserver-spaces="true">Experience with high volume, complex multidisciplinary operations</span></li> <li><span data-preserver-spaces="true">Experience leading groups in large team settings of 10 or more staff members</span></li> <li><span data-preserver-spaces="true">Eye for aesthetic industrial design</span></li> <li><span data-preserver-spaces="true">Ability to create and update RFPOs and facilities work orders in an ERP software</span></li> <li><span data-preserver-spaces="true">Ability to work effectively in a team environment</span></li> <li><span data-preserver-spaces="true">Ability to make independent judgments with limited information</span></li> <li><span data-preserver-spaces="true">Communication skills for relaying data (verbally and in writing) between other employees, vendors, and customers</span></li> <li><span data-preserver-spaces="true">Logical and strategic approach to solving problems</span></li> <li><span data-preserver-spaces="true">Ability to read and understand basic floor plans</span></li> <li><span data-preserver-spaces="true">Comfortable working in a high-stress environment balancing several projects at any given time, and the flexibility to adjust for abrupt changes in strategic directions</span></li> </ul> <p>&nbsp;</p> <p><strong>ADDITIONAL REQUIREMENTS:</strong></p> <ul> <li data-uuid="2b68516a-406d-4280-bd10-9f18bfa9f45b">Stand: Up to 6 hours per day</li> <li data-uuid="36d4e148-32c5-4dc3-89ec-0ca3b419bde8">Sit: Up to 3 hours per day</li> <li data-uuid="53c34a20-10e9-41b5-9c0d-5b0c12176898">Push/Pull: Up to 50lbs. (unassisted) 1-2 hours per day</li> <li data-uuid="05a23844-47f3-42ed-ae15-384ecd6a6169">Overhead reach: Up to 1 hour per day</li> <li data-uuid="6f446e55-07d0-47b5-9804-350576c928ce">Walk: Up to 3 hours per day</li> <li data-uuid="51347c23-ccf5-4338-a8f1-849545d08a27">Lift/Carry: Up to 25lbs. (unassisted) 1-2 hours per day</li> <li data-uuid="dfb6d4a0-5f55-43eb-9416-791ae7428c06">Climb (ladder/stairs): Up to 1 hour per day</li> <li data-uuid="0d66205e-e671-4e00-8ace-2dec6ba7328b">Kneel/Crouch: Up to 1 hour per day</li> <li data-uuid="957a7b9b-309c-43fa-bbee-083f94f7427f">Upper body twist: Up to 1 hour per day</li> <li data-uuid="c50e2a00-3a15-4024-a7f6-0b5a4f01931e">Ability to work in temperatures over 80 degrees up to 1 hour per day</li> <li data-uuid="24ef69af-467f-4ec3-b828-b02f07027110">Candidate must be capable of safely performing the physical requirements of the job listed in the job description. Candidate may be required to complete a pre-employment questionnaire and/or physical to confirm these capabilities, which may include a medical history review</li> </ul><div class="content-conclusion"><p><strong>ITAR REQUIREMENTS:</strong></p> <ul> <li>To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR <a href="https://www.pmddtc.state.gov/?id=ddtc_kb_article_page&amp;amp;sys_id=24d528fddbfc930044f9ff621f961987&quot;&gt;here&lt;/a>. &nbsp;</li> </ul> <p>SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual ori