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Genesys Cloud Architect
About the Role
Job Description Role: Genesys Cloud Architect Work Location: Hartford, CT, Springfield, MA or Boston, MA (Onsite Hybrid) Job Details: Genesys Cloud Architect · Responsible for designing, implementing, and optimizing Genesys Cloud CX contact center solutions. · Leads architecture for Omni channel routing (voice, chat, email, messaging), IVR/ACD flows, integrations, and security. · Works closely with business and technical teams to deliver scalable, reliable, and compliant cloud contact center pl…
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