Growth Strategist

WHAT WE'RE BUILDING

The #1 priority of every CEO is to grow the company. But the business teams responsible for revenue are stuck in a soul-crushing web of dependencies that prevent them from growing. Marketing has a winning idea but design and engineering can't prioritize building the campaign. Sales needs a custom business case to close a deal but marketing is slammed. Every dependency is revenue missed.

We built Mutiny to solve this problem. Mutiny is the self-improving AI infrastructure for GTM teams to execute faster and close more revenue. Our ambition: do for revenue velocity what Cursor and Claude Code did for engineering velocity. With Mutiny, everyone in sales and marketing gets a bench of GTM athletes that handle any work across their revenue motion and learn from what's actually moved their deals. From breaking into new verticals and personas to personalizing every interaction with every customer, Mutiny takes on the manual work so your team can run faster.

Mutiny was founded in 2018. By Silicon Valley's scoreboard, we had made it: $72M raised from YC and Sequoia, and eight-figure ARR from companies like Uber and Snowflake. But we could see AI was about to rewrite how GTM works, and we wanted to lead that transformation for our industry. So 6 months ago we shut down https://www.forbes.com/sites/josipamajic/2026/04/15/mutiny-killed-its-saas-business-and-grew-mrr-12-times-faster/ the eight-figure SaaS business, moved the team in-person (15 people), and rebuilt Mutiny as an agent-first platform for GTM teams.

In April we re-launched, and the bet worked. Anthropic showcased https://claude.com/customers/mutiny us as a leader in AI GTM. MRR is growing at 100% week-over-week, 10x faster than any product we have launched, with customers like Rippling, Uber, Snowflake, Zendesk, and Gusto. Now it’s time to grow the team that will help us build a generational company.

THE OPPORTUNITY

The teams using Mutiny are the ones pushing hardest on AI. They want to move at the speed of their ideas instead of waiting on internal bottlenecks, and they're betting on us to help them get there. That bet only pays off if customers actually adopt the product, see real outcomes, and grow with us. Which means CS isn't a support function here. It's how we turn early traction into the kind of customer base that defines a category. We're looking for someone who can own that. Someone who treats customer outcomes as personal, builds the playbooks as they go, and helps shape what customer success looks like at Mutiny from the ground up.

WHAT YOU'LL OWN

You'll own a book of managed accounts, every customer who isn't on a self-serve plan, from onboarding through renewal and expansion. That means teaching customers how to use Mutiny's AI-native platform to create assets that actually move the needle for their marketing and sales teams, and making sure they feel supported every step of the way. You'll also take what you learn from individual customers and help make the whole team smarter. If you find a better way to onboard, a sharper way to run an EBR, or a new play that's working, you'll document it and share it. That means:

• Owning onboarding, adoption, retention, and expansion across your book

• Becoming the expert in how each customer's business works and how Mutiny fits into it

• Running EBRs and follow-ups that tell a real story and drive action

• Building the case for renewal and growth long before the renewal conversation

• Documenting what works so the next CSM, and the team, gets better You'll leave everything better than you found it.

WHO YOU ARE

You're genuinely obsessed with customer outcomes. Seeing a customer hit a big milestone doesn't just feel good, it's what gets you out of bed. You take their goals personally. You love becoming the expert in the room. You dig into how the product works, how the customer's business works, and how to connect the two. You create "aha" moments by tailoring your advice to what each customer actually needs. You build trust quickly. Customers feel like you're genuinely in their corner. You're empathetic, direct, and always bring context and a clear ask when you need something from them. You communicate with precision. Your follow-up emails are crisp. Your EBRs tell a real story. You can explain a complex concept in simple terms and never hide behind jargon. You're scrappy and resourceful. You don't wait for a perfect process to exist before you get started. You figure things out, document what works, and make it easier for the next person. You think about retention before the renewal comes up. You're always building the case for why a customer should stay and grow, not scrambling when it's time to renew. Ambiguity doesn't scare you. Early stage CS work is fluid. You're energized by an ever-improving environment and see process gaps as opportunities, not obstacles. What you bring:

• 4 to 6 years in a CSM, agency, or account management role with ownership of renewal and expansion, ideally in marketing or sales technology

• Genuine empathy for B2B marketers and sellers and strong intuition for how to help companies grow

• Strong project management instincts. You keep things moving, stay organized, and follow through

• Experience working cross-functionally with sales, product, and marketing teams

• A high bar for yourself and for the work. You communicate what's working and what needs to change

• Based in, or willing to relocate to, New York City This role probably isn't for you if you prefer a smaller, tightly focused book with deep, slow-moving relationships, if you need a fully built playbook before you can get started, or if you're primarily motivated by variable comp. Adoption and customer health are our leading indicators here, not just commercial outcomes, and there is no variable pay in this role.

WHAT YOU'LL GET

• A direct line to some of the fastest-growing B2B companies in the world and the credibility that comes with it

• Exposure to real business problems (growth, retention, value) that you can carry with you wherever your career goes next

• The chance to leave a lasting mark on Mutiny's customer experience and 10x your learning in the process

• Work that actually feels like work worth doing. Our first company value exists for a reason

• An integral role in building our NYC office culture from the ground up

• Base salary of $130,000 to $150,000, plus equity and full benefits

• 100% medical, dental, and vision coverage

• Flexible PTO and generous parental leave

• Daily team lunch, great coffee, regular in-office events, and a team that genuinely likes spending time together, in the office and out at customer visits and conferences