Growth Strategist Lead

WHAT WE'RE BUILDING

The #1 priority of every CEO is to grow the company. But the business teams responsible for revenue are stuck in a soul-crushing web of dependencies that prevent them from growing. Marketing has a winning idea but design and engineering can't prioritize building the campaign. Sales needs a custom business case to close a deal but marketing is slammed. Every dependency is revenue missed.

We built Mutiny to solve this problem. Mutiny is the self-improving AI infrastructure for GTM teams to execute faster and close more revenue. Our ambition: do for revenue velocity what Cursor and Claude Code did for engineering velocity. With Mutiny, everyone in sales and marketing gets a bench of GTM athletes that handle any work across their revenue motion and learn from what's actually moved their deals. From breaking into new verticals and personas to personalizing every interaction with every customer, Mutiny takes on the manual work so your team can run faster.

Mutiny was founded in 2018. By Silicon Valley's scoreboard, we had made it: $72M raised from YC and Sequoia, and eight-figure ARR from companies like Uber and Snowflake. But we could see AI was about to rewrite how GTM works, and we wanted to lead that transformation for our industry. So 6 months ago we shut down https://www.forbes.com/sites/josipamajic/2026/04/15/mutiny-killed-its-saas-business-and-grew-mrr-12-times-faster/ the eight-figure SaaS business, moved the team in-person (15 people), and rebuilt Mutiny as an agent-first platform for GTM teams.

In April we re-launched, and the bet worked. Anthropic showcased https://claude.com/customers/mutiny us as a leader in AI GTM. MRR is growing at 100% week-over-week, 10x faster than any product we have launched, with customers like Rippling, Uber, Snowflake, Zendesk, and Gusto. Now it’s time to grow the team that will help us build a generational company.

THE OPPORTUNITY

The teams using Mutiny are the ones pushing hardest on AI. They want to move at the speed of their ideas instead of waiting on internal bottlenecks, and they're betting on us to help them get there. That bet only pays off when our most complex customers get hands-on support that actually moves the needle, and when the lessons from those accounts turn into something the whole team can use. We're looking for someone who can own that. Someone who's run a technical solutions function, knows what excellent post-sales looks like at scale, and is ready to start building a team underneath them. This is a foundational seat with a real path into people management, soon.

WHAT YOU'LL OWN

You'll help own Mutiny's managed account book, every customer who isn't on a self-serve plan, and lead our technical solutions function. You're responsible for the full post-sales arc: onboarding, adoption, retention, and expansion. You'll make sure our most complex customers get hands-on support that actually moves the needle. You'll also be the person who takes what's working across individual accounts and turns it into something the whole team can use. Playbooks, frameworks, processes. The infrastructure that lets us scale without losing the quality our customers expect. That means:

• Owning onboarding, adoption, retention, and expansion across a diverse book of managed accounts

• Leading the technical solutions function and setting the bar for what great support looks like

• Building the playbooks, frameworks, and processes that let CS scale

• Running EBRs and executive relationships at the CMO and VP level

• Building the case for renewal and expansion months before it comes up

• Hiring and developing Growth Strategists as the team grows You'll leave everything better than you found it.

WHO YOU ARE

You think in systems, not just accounts. You've noticed patterns across customers and built something from them, a playbook, a process, a framework, rather than solving the same problem twice. You've earned the trust of executives. You know how to build relationships at the CMO and VP level, run a business review that lands, and have hard conversations with grace. You've worked closely with or led a technical support function. You know what excellent product support looks like, how to scale it, and how to infuse the best of customer success into every interaction. Retention and expansion are personal to you. You don't wait for a renewal to come up, you're building the case for it six months out. You're ready to lead, not just contribute. You've started thinking about how to build teams, not just accounts. Maybe you've managed someone, or you've been the informal leader on your team. Either way, you're hungry for that next step. You communicate with precision. You can write a crisp follow-up, present a data-driven story to a leadership team, and explain a complex product integration to a technical ops lead, all in the same day. Ambiguity energizes you. You don't need a perfect playbook to get started. You'll build it. What you bring:

• 5 to 8 years in a CSM or account management role with direct ownership of renewal and expansion, ideally in marketing or sales technology

• Experience with, or leadership of, a technical solutions or technical support function

• Ready to step into people management, or early in it. You've thought seriously about how to build a team

• Strong instincts for how B2B companies grow and what keeps customers for the long haul

• Based in, or willing to relocate to, New York City This role probably isn't for you if you're looking for clear swim lanes and a defined scope, if you're primarily motivated by variable comp or a traditional account manager model (we care deeply about revenue outcomes, but our leading indicators are adoption and customer health), or if managing a broad and varied book of accounts feels like a stretch.

WHAT YOU'LL GET

• A direct line to some of the fastest-growing B2B companies in the world and the credibility that comes with it

• Exposure to real business problems (growth, retention, value) that you can carry with you wherever your career goes next

• A real path to building and managing a team, not someday but soon

• A seat at the table. What you learn from customers will directly shape the product roadmap

• Work that actually feels like work worth doing. Our first company value exists for a reason

• An integral role in building our NYC office culture from the ground up

• Base salary of $145,000 to $170,000, plus equity and full benefits

• 100% medical, dental, and vision coverage

• Flexible PTO and generous parental leave

• Daily team lunch, great coffee, regular in-office events, and a team that genuinely likes spending time together, in the office and out at customer visits and conferences