Senior Manager, Engagement Management

<div class="content-intro"><p>GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.</p> <p>The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our <a href="https://handbook.gitlab.com/handbook/values/&quot;&gt;values&lt;/a> and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. <a href="https://www.youtube.com/watch?v=OuZIb5zszQI&quot;&gt;Co-create the future with us</a> as we build technology that transforms how the world develops software.</p> <p>*<em>Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.</em></p></div><p>As a&nbsp;<strong><strong class="textBold">Senior Manager, Engagement Management</strong></strong>, you'll help scale GitLab's Professional Services business across Europe and Asia by managing a team that works closely with Sales and Customer Success to turn customer needs into clear services proposals and faster time to value. This is a strategic leadership role with regional scope, focused on professional services sales, forecast accuracy, team development, and stronger alignment across go-to-market teams. You'll report through the Professional Services organization and play a key role in shaping how GitLab supports enterprise and commercial customers adopting our <strong><strong class="textBold">AI-powered DevSecOps platform</strong></strong>.</p> <p>This is a strong fit if you're energized by building a repeatable services selling motion, coaching managers and individual contributors through complex deals, and improving how teams work across regions in an all-remote environment. In your first year, you'll help strengthen forecasting discipline, improve opportunity distribution and proposal quality, and create more consistent practices for discovery, scoping, estimation, and statement of work development.</p> <h2>What you’ll do</h2> <ul> <li value="1"><strong><strong class="textBold">Manage</strong></strong> a team of Engagement Managers responsible for consultative Professional Services selling across your region.</li> <li value="2"><strong><strong class="textBold">Manage</strong></strong> regional Professional Services bookings accountability and maintain a timely, accurate weekly forecast.</li> <li value="3"><strong><strong class="textBold">Coach</strong></strong> team members on pipeline generation, opportunity prioritization, customer discovery, scoping, estimation, statement of work creation, negotiation, and closing.</li> <li value="4"><strong><strong class="textBold">Work with</strong></strong> Sales Leadership and Customer Success leaders to align territory priorities, forecast updates, and services strategy.</li> <li value="5"><strong><strong class="textBold">Distribute</strong></strong> customer opportunities across the team to support balanced geographic or segment coverage.</li> <li value="6"><strong><strong class="textBold">Develop</strong></strong> strategic proposals that align the Engagement Manager team with Sales and Customer Success organizations.</li> <li value="7"><strong><strong class="textBold">Partner</strong></strong> with Professional Services Delivery, Ecosystem Partners, and Product teams to define common estimation patterns and proposal standards.</li> <li value="8"><strong><strong class="textBold">Improve</strong></strong> the Professional Services sales process, including proactive services positioning, scalable offerings, and more consistent selling practices.</li> </ul> <h2>What you’ll bring</h2> <ul> <li value="1"><strong><strong class="textBold">Experience</strong></strong> managing, guiding, or delivering work in Professional Services or Customer Success environments.</li> <li value="2"><strong><strong class="textBold">Experience</strong></strong> supporting Professional Services sales, including consultative selling and customer-facing solution discussions.</li> <li value="3"><strong><strong class="textBold">Ability</strong></strong> to work effectively with Account Executives and other go-to-market partners during the sales process.</li> <li value="4"><strong><strong class="textBold">Knowledge</strong></strong> of subscription-based business models across SaaS and on-premises offerings.</li> <li value="5"><strong><strong class="textBold">Capability</strong></strong> to coach teams through complex negotiations, prioritization decisions, and structured deal execution.</li> <li value="6"><strong><strong class="textBold">Comfort</strong></strong> using GitLab in day-to-day work and staying current with product releases and feature updates.</li> <li value="7"><strong><strong class="textBold">Skill</strong></strong> in guiding distributed teams through clear communication, accountability, and asynchronous collaboration.</li> <li value="8"><strong><strong class="textBold">Openness</strong></strong> to candidates with transferable experience from related services, customer-facing, or revenue-focused leadership roles.</li> </ul> <h2>About the team</h2> <p>We are part of GitLab's Professional Services organization and support customers by shaping services engagements that help them adopt GitLab effectively and realize value sooner. In this role, you'll manage Engagement Managers who work as a sales overlay across regions, partnering with Sales, Customer Success, Delivery, Product, and partners in an asynchronous, all-remote environment. Our work centers on building scalable services selling practices, improving proposal quality and consistency, and aligning regional execution with broader Professional Services strategy. For more on how GitLab works, see [Link: Team Handbook Page] and [Link: Related Initiative].</p><div class="content-conclusion"><h4><strong>How GitLab Supports Full-Time Employees</strong></h4> <ul> <li><a href="https://about.gitlab.com/handbook/total-rewards/benefits/general-and-entity-benefits/&quot;&gt;Benefits to support your health, finances, and well-being</a></li> <li><a href="https://handbook.gitlab.com/handbook/people-group/paid-time-off/&quot;&gt;Flexible Paid Time Off</a>&nbsp;</li> <li><a href="https://about.gitlab.com/company/culture/inclusion/erg-guide/#:~:text=Definition%20of%20the%20TMRG%20%2D%20Team%20Member%20Resource%20Groups,-TMRGs%20are%20voluntary&amp;amp;text=The%20purpose%20for%20this%20type,developing%20the%20sense%20of%20belonging.&quot;&gt;Team Member Resource Groups</a></li> <li><a href="https://handbook.gitlab.com/handbook/total-rewards/stock-options/&quot;&gt;Equity Compensation &amp; Employee Stock Purchase Plan</a></li> <li><a href="https://handbook.gitlab.com/handbook/people-group/learning-and-development/growth-and-development/&quot;&gt;Growth and Development Fund</a></li> <li><a href="https://about.gitlab.com/handbook/total-rewards/benefits/general-and-entity-benefits/#parental-leave&quot;&gt;Parental leave</a>&nbsp;</li> <li><a href="https://handbook.gitlab.com/handbook/finance/expenses/#equipment&quot;&gt;Home office</a> support</li> </ul> <p>Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from <a href="https://about.gitlab.com/company/culture/inclusion/#examples-of-select-underrepresented-groups&quot;&gt;underrepresented groups</a> are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.</p> <hr> <p><strong>Country Hiring Guidelines: </strong>GitLab hires new team members