IT Enterprise Applications Engineer, Zuora/NetSuite

<div class="content-intro"><p>GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.</p> <p>The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our <a href="https://handbook.gitlab.com/handbook/values/&quot;&gt;values&lt;/a> and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. <a href="https://www.youtube.com/watch?v=OuZIb5zszQI&quot;&gt;Co-create the future with us</a> as we build technology that transforms how the world develops software.</p> <p>*<em>Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.</em></p></div><h2>An overview of this role</h2> <p>As an <strong><strong class="textBold">IT Enterprise Applications Engineer</strong></strong>, you'll help GitLab run critical business processes that support how the company sells, buys, accounts, and scales. You'll focus on <strong><strong class="textBold">NetSuite</strong></strong> and <strong><strong class="textBold">Zuora Revenue</strong></strong>, building and supporting the systems, configurations, workflows, and code that keep processes like <strong><strong class="textBold">Quote to Cash</strong></strong>, <strong><strong class="textBold">Procure to Pay</strong></strong>, and <strong><strong class="textBold">Record to Report</strong></strong> efficient, compliant, and reliable. In this role, you'll join the <strong><strong class="textBold">Enterprise Applications G&amp;A team</strong></strong> and report to the <strong><strong class="textBold">Senior Manager, G&amp;A Systems</strong></strong>, partnering closely with business stakeholders to turn operational needs into maintainable technical solutions.</p> <p>This is a strong fit if you want ownership across both day-to-day administration and longer-term improvements. You will work independently on medium-complexity problems, support SOX-compliant change management, contribute to system roadmap decisions, and help the team deliver scalable application support in a fully remote environment.</p> <h2>What you’ll do</h2> <ul> <li value="1"><strong><strong class="textBold">Administer</strong></strong> and configure <strong><strong class="textBold">NetSuite</strong></strong> and <strong><strong class="textBold">Zuora Revenue</strong></strong> to support GitLab business processes and compliant system operations.</li> <li value="2"><strong><strong class="textBold">Translate</strong></strong> business needs into technical requirements, workflows, customizations, and application changes that improve process efficiency.</li> <li value="3"><strong><strong class="textBold">Partner</strong></strong> with Finance, business systems peers, and other stakeholders to ensure applications are functioning as designed and meeting operational needs.</li> <li value="4"><strong><strong class="textBold">Support</strong></strong> SOX-compliant change management, including documentation, governance, and adherence to data, security, and legal guidelines.</li> <li value="5"><strong><strong class="textBold">Manage</strong></strong> inbound integrations and data flows between enterprise systems, including troubleshooting issues across the ERP and revenue systems landscape.</li> <li value="6"><strong><strong class="textBold">Contribute</strong></strong> code, customizations, and integrations in development environments using GitLab SDLC practices and internal engineering standards.</li> <li value="7"><strong><strong class="textBold">Conduct</strong></strong> code reviews and support maintainable, well-documented technical delivery aligned with team guidelines.</li> <li value="8"><strong><strong class="textBold">Run</strong></strong> small projects and contribute to team planning for new features, process improvements, and system roadmap decisions.</li> </ul> <h2>What you’ll bring</h2> <ul> <li>Bachelor’s degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience.<br>3-5 years of experience in a system administration role, ideally with an enterprise SaaS software model.</li> <li>Hands-on administrator experience in NetSuite and Zuora Revenue:&nbsp;</li> <li>Intermediate knowledge of NetSuite data objects, workflows, custom fields, and custom forms</li> <li>Ability to troubleshoot and understand the integration landscape to and from our ERP</li> <li>Understanding of NetSuite SuiteScripting &amp; SQL is a plus</li> <li>SOX experience, working with auditors to provide effective walkthroughs on our system processes</li> <li>Strong business process knowledge of finance/accounting processes is strongly preferred (procure to pay, record to report)</li> <li><strong>Zuora Revenue (RevPro) Administration</strong>: Configure and maintain revenue rules, POB templates, SSP allocations, and accounting treatments supporting ASC 606 compliance across multi-element arrangements.</li> <li><strong>Data Integration &amp; Pipeline Management: </strong>Manage inbound data flows from upstream billing and CRM systems (e.g., Zuora Billing, Salesforce), including staging table validation, error triage, and held transaction resolution.</li> <li><strong>Revenue Close &amp; GL Reconciliation: </strong>Support period-end close processes, including journal entry generation, GL account mapping, revenue waterfall review, and subledger-to-ERP reconciliation (e.g., NetSuite).</li> <li><strong>Troubleshooting &amp; Exception Management</strong> — Investigate and resolve revenue processing exceptions, contract modifications, reallocation events, and data quality issues across the order-to-revenue lifecycle.</li> </ul> <p><strong>Preferred:&nbsp;</strong></p> <ul> <li>Secondary system knowledge is a plus: Salesforce, DocuSign CLM, Zuora Billing, Coupa, Zip, Navan, Workday, ADP, Ironclad, Xactly, and Workato</li> <li>Knowledge of GitLab SDLC &amp; DAP</li> <li>Knowledge of Claude tools is a plus (Claude cowork, Claude code, &amp; MCP)</li> <li>Knowledge of VSCode, Git, Javascript</li> <li>Multiple industry certifications preferred</li> <li>Public company and SOX ITGC controls experience preferred.</li> </ul> <h2>About the team</h2> <p>The <strong><strong class="textBold">Enterprise Applications</strong></strong> team owns many of GitLab’s core internal business systems, including platforms such as <strong><strong class="textBold">Salesforce, Zuora, NetSuite, Navan, and Zip</strong></strong>, and supports the processes that keep the business operating at scale. The team works asynchronously across a distributed environment to introduce new capabilities, maintain production stability, and uphold compliance requirements across critical applications. This work sits at the center of an important opportunity: improving how business systems connect, automate, and support reliable operations as GitLab grows.</p><div class="content-conclusion"><h4><strong>How GitLab Supports Full-Time Employees</strong></h4> <ul> <li><a href="https://about.gitlab.com/handbook/total-rewards/benefits/general-and-entity-benefits/&quot;&gt;Benefits to support your health, finances, and well-being</a></li> <li><a href="https://handbook.gitlab.com/handbook/people-group/paid-time-off/&quot;&gt;Flexible Paid Time Off</a>&nbsp;</li> <li><a href="https://about.gitlab.com/company/culture/inclusion/erg-guide/#:~:text=Definition%20of%20the%20TMRG%20%2D%20Team%20Member%20Resource%20Groups,-TMRGs%20are%20voluntary&amp;amp;text=The%20purpose%20for%20this%20type,developing%20the%20sense%20of%20belonging.&quot;&gt;Team Member Resource Grou