Conversational Designer

<p><span style="font-size: 12pt;">Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. Born from the prestigious Stanford AI lab, Cresta's co-founder and chairman is<a href="https://www.linkedin.com/in/sebastian-thrun-59a0b273/&quot;&gt;&amp;nbsp;Sebastian Thrun</a>, the genius behind Google X, Waymo, Udacity, and more. Our leadership also includes CEO,<a href="https://www.linkedin.com/in/pingwu/&quot;&gt;&amp;nbsp;Ping Wu</a>, the co-founder of Google Contact Center AI and Vertex AI platform,<a href="https://www.linkedin.com/in/tianlinshi/&quot;&gt;&amp;nbsp;&amp;amp; co-founder, Tim Shi</a>, an early member of Open AI.</span></p> <p><span style="font-size: 12pt;">We’ve assembled a world-class team of AI and ML experts, go-to-market leaders, and top-tier investors including Andreessen Horowitz, Greylock Partners, Sequoia, and former AT&amp;T CEO John Donovan. Our valued customers include brands like Intuit, Cox Communications, Hilton, and Carmax and we’ve been recognized by Forbes and Bain Consulting as one of the top private AI companies in the world.</span></p> <p><span style="font-size: 12pt;">Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here, and it's at Cresta.</span></p> <h2><span style="font-size: 12pt;"><strong>About the Role</strong></span></h2> <p><span style="font-size: 12pt;">As the <strong>Founding Conversational Designe</strong>r for EMEA, you will play a pivotal role in shaping how Cresta delivers conversational AI solutions across the region. You’ll lead the design and deployment of best-in-class AI conversation models that power real-time coaching and assistance for contact center agents, as well as virtual agents across voice and chat experiences.</span></p> <p><span style="font-size: 12pt;">This is a highly strategic, customer-facing role that combines conversational design expertise with strong project ownership and regional influence. As one of the first hires focused on Conversation Design in EMEA, you will help establish delivery best practices, scale customer impact, and serve as a key partner in expanding Cresta’s presence across international markets.</span></p> <p><span style="font-size: 12pt;">You will manage complex AI delivery engagements from initial discovery through deployment and optimization, ensuring projects stay on track, stakeholders remain aligned, and outcomes drive measurable business value.</span></p> <p><span style="font-size: 12pt;">You’ll collaborate closely with cross-functional teams across Machine Learning, Data Science, Engineering, Product, Project Management, and Customer Success, while acting as a trusted advisor to customers throughout implementation. You’ll also help customers design, build, and maintain their own models using Cresta Opera, our proprietary self-service platform.</span></p> <h2><span style="font-size: 12pt;"><strong>Responsibilities</strong></span></h2> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Own end-to-end AI delivery projects across EMEA, including discovery, requirements gathering, solution design, build, deployment, QA, and post-launch optimization</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Serve as a founding regional expert in conversational design, helping shape scalable delivery frameworks and best practices for international customers</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Manage multiple concurrent customer implementations while balancing timelines, priorities, and stakeholder expectations</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Partner cross-functionally to define scope, track milestones, mitigate risks, and ensure successful execution</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Translate customer business objectives into scalable conversational AI solutions across sales, retention, collections, and customer service use cases</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Drive alignment with customer stakeholders through regular working sessions, solution reviews, and executive-level presentations</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Lead model maintenance and performance tuning efforts to ensure ongoing quality and measurable impact</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Deliver Cresta’s Opera Enablement Program to key stakeholders, empowering customers to independently design, build, and QA their own AI models</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Design and develop virtual agent solutions using flow-based, prompt-based, and hybrid architectures</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Contribute to internal documentation, implementation standards, and repeatable delivery methodologies as Cresta scales globally</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Partner closely with teams in North America while helping establish regional expertise and customer success across EMEA</span></li> </ul> <h2><span style="font-size: 12pt;"><strong>Qualifications We Value</strong></span></h2> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Strong written and verbal communication skills, with the ability to influence both technical and business stakeholders</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Demonstrated project management experience, including managing multiple complex workstreams simultaneously</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Proven ability to independently own deliverables, timelines, and cross-functional coordination in a fast-paced environment</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">2+ years of experience in conversational design, conversational AI, bot development, or related fields</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Experience presenting complex solutions to enterprise customer stakeholders, including executive audiences</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Experience working directly with enterprise customers in implementation, consulting, or delivery roles</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Experience operating in global or international customer environments preferred</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Fluency in a second language strongly preferred</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Background in Linguistics preferred</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Experience with prompt engineering preferred</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Experience with Dialogflow CX preferred</span></li> </ul> <h3><span style="font-size: 12pt;"><strong>Perks &amp; Benefits:</strong></span></h3> <p><span style="font-size: 12pt;">We offer a comprehensive and people-first benefits package to support you at work and in life:</span></p> <ul> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Comprehensive medical, dental, and vision coverage with plans to fit you and your family</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Paid parental leave for all new parents welcoming a new child</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Remote work setup budget to help you create a productive home office</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">Monthly wellness and communication stipend to keep you connected and balanced</span></li> <li style="font-size: 12pt;"><span style="font-size: 12pt;">20 days of vacation time to promote a healthy work-life blend</span></li> </ul> <