Implementation Manager, Customer Success

<div class="content-intro"><p><span style="font-weight: 400;"><strong>About Checkr<br></strong></span>Checkr is building the data platform to power safe and fair decisions. Checkr’s innovative technology and robust data platform help customers assess risk and ensure safety and compliance to build trusted workplaces and communities. Checkr has over 100,000 customers including Amazon, DoorDash, Kia, Kimpton, McDonalds, and Netflix.<br><br>We’re a team that thrives on solving complex problems with innovative solutions that advance our mission. Checkr is recognized on <a href="https://www.forbes.com/lists/cloud100/" target="_blank">Forbes Cloud 100 2025 List</a> and is a Y Combinator 2024 <a href="https://www.ycombinator.com/blog/yc-top-companies-2024&quot;&gt;Breakthrough Company</a>.</p></div><p><strong>About the team/role</strong></p> <p>As an <strong>Implementation Manager, Customer Success</strong>, you will drive execution with our most important customers and partners.&nbsp; In this role, you will coordinate cross-functionally across all departments within the organization: Product, Engineering, Operations, Revenue, Finance and Legal. You will own the day-to-day project management of multiple deployments running simultaneously.&nbsp; We aim to provide a white glove service, manage project scope, and ensure deployments are completed on time. Our ideal candidate is fundamentally a project manager who has experience deploying integrated software solutions.</p> <p><strong>What you’ll do</strong></p> <ul> <li>Identify and understand project risks, and coordinate with respective teams as applicable to mitigate and resolve</li> <li>Communicate and influence on project planning, execution, and delivery</li> <li>Oversee the planning, tracking, and completion of all project tasks throughout the customer or partner onboarding process — including but not limited to:</li> <ul> <li>Develop and deliver project plans and RAID logs based on templates</li> <li>Provide ongoing deployment progress to management using relevant reporting tools and dashboards</li> <li>Develop and oversee the project and lead regular project check-in meetings</li> <li>Document, coordinate, and monitor the progress of the customer or partner, including ensuring all requirements are met</li> <li>Coordinate internal resources as required, drive the project to release on time with high-quality</li> <li>Prepare and coordinate client training; consult and help customers or partners understand product features and benefits</li> <li>Transition customer or partner from sales to customer success or business development</li> </ul> <li>Manage dependencies both within and across the company for multiple projects running simultaneously</li> <li>Translate relevant, actionable information to be digestible by various audiences (project-level resources to executives)</li> </ul> <p><strong>What you bring</strong></p> <ul> <li>3+ years of project management experience in the related industry or SAAS</li> <li>Outstanding written/oral/presentation skills; comfortable communicating at multiple levels within an organization (executives to analysts)</li> <li>Strong interpersonal skills with the ability to build diverse relationships and influence collaborative decision-making</li> <li>Strong technical understanding of software systems at scale</li> <li>Flexible and able to juggle and complete multiple priorities and projects (internally and externally) in a fast-paced environment</li> <li>An A-player mindset with a strong bias for action: you raise the bar, move with urgency, stay resilient through ambiguity, and take ownership to deliver meaningful outcomes</li> </ul> <p><strong>What you’ll get</strong></p> <ul> <li>A fast-paced and collaborative environment</li> <li>Learning and development allowance</li> <li>Competitive compensation and opportunity for advancement</li> <li>100% medical, dental, and vision coverage</li> <li>Up to $25K reimbursement for fertility, adoption, and parental planning services</li> <li>Flexible PTO policy</li> <li>Monthly wellness stipend</li> </ul><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p><strong>Pay Transparency Disclosure</strong></p> <p><em>One of Checkr’s core values is Transparency. To live by that value, we’ve made the decision to disclose salary ranges in all of our job postings. We use geographic cost of labor as an input to develop ranges for our roles and as such, each location where we hire may have a different range. If this role is remote, we have listed the top to the bottom of the possible range, but we will specify the target range for an exact location when you are selected for a recruiting discussion. For more information on our compensation philosophy, see</em><a href="https://checkr.com/company/careers&quot;&gt;&lt;em> </em><em>our website</em></a><em>.</em></p></div><div class="title">On-target Earnings OR Base Salary range (San Francisco, CA)</div><div class="pay-range"><span>$114,000</span><span class="divider">&mdash;</span><span>$134,000 USD</span></div></div></div><div class="content-conclusion"><p><em>At Checkr, we believe an in office work environment strengthens collaboration, drives innovation, and encourages connection. Our hub locations are Denver, CO, San Francisco, CA, Nashville, TN, and Santiago, Chile. Individuals are expected to work from the office 3+ days a week. In-office perks are provided, such as lunch five times a week, a commuter stipend, and an abundance of snacks and beverages. A relocation stipend may be available for those willing to relocate to a Checkr hub location.</em><strong><br></strong><strong><br></strong></p> <p><strong>Equal Employment Opportunities at Checkr</strong><br><em>Checkr is committed to building the best product and company, which requires hiring talented and qualified individuals with a diverse set of perspectives and lived experiences. Checkr believes in hiring people of all backgrounds, including those whose histories are impacted by the justice system in accordance with local, state, and/or federal laws, including the </em><a href="http://sfgov.org/olse/sites/default/files/Document/FCO%20Art.%2049%20Official%20Notice%20to%20print%202017.pdf&quot;&gt;&lt;em&gt;San Francisco’s Fair Chance Ordinance</em></a><em>.</em></p> <p><br><strong>Applicant Privacy Policy</strong><br>If you are a California resident or are located in Alberta or British Columbia, our <a href="https://checkr.com/legal/applicant-privacy-policy" target="blank">Applicant Privacy Policy</a> applies to our collection and processing of your personal information when you apply for a role with us or otherwise participate in our recruitment process.</p> <p>&nbsp;</p> <p><em>Legitimate Checkr emails will always include our official domain name after the @ symbol (e.g., <a href="mailto:[email protected]">[email protected]</a> or <a href="mailto:[email protected]">[email protected]</a>).</em></p></div>