Platform Manager

<div class="content-intro"><p>Celonis is the global leader in Process Intelligence and the pioneer of Process Mining technology. As one of the world’s fastest-growing enterprise SaaS companies, we are changemakers pushing the boundaries of what’s possible. We invest heavily in advanced AI capabilities—specifically our Process Intelligence Graph—to turn data insights into immediate business action. We believe there is a massive opportunity to unlock global productivity and sustainability by placing intelligence at the core of every business process. Join our mission to make processes work for people, companies, and the planet.</p></div><h3><strong>Role Overview</strong></h3> <p>The Platform Manager is the most senior technical and strategic role within our customer engagement model. You are the "North Star" for the customer’s enterprise transformation, responsible for the structural integrity of the Celonis platform while ensuring it delivers maximum business value. You will bridge the gap between deep data engineering and C-level strategic objectives, acting as the single point of accountability for the customer’s technical and value roadmap.</p> <h3><strong>Key Responsibilities</strong></h3> <h4><strong>1. Enterprise Architecture &amp; Strategy</strong></h4> <ul> <li><strong>Architecture Design:</strong> Define the overall architecture, data, and cloud strategy for Celonis within the customer’s IT landscape. Ensure scalability, performance, and security across global deployments.</li> <li><strong>Platform Governance:</strong> Establish architectural principles, policies, and standards. Lead or consult on Architecture Review Boards (ARB) to ensure Celonis remains a "Clean Core" extension of the customer’s ERP (SAP, Oracle, etc.).</li> <li><strong>Modernization:</strong> Drive enterprise modernization by leveraging techniques like capability mapping and architecting solutions with emergent technologies (e.g., Agentic AI, Process Intelligence Graph).</li> <li><strong>Integration Leadership:</strong> Design complex data pipelines (OCPM) and integration patterns (ETL/ELT, API ecosystems) that connect disparate systems into a unified Digital Twin of the business.</li> </ul> <h4><strong>2. Strategic Value Engineering</strong></h4> <ul> <li><strong>Executive Advisory:</strong> Confidently present technical designs and value realizations to CIOs, CFOs, and CTOs, aligning their strategic goals with Celonis' technical capabilities.</li> <li>Work with senior stakeholders to establish the Celonis <strong>program roadmap</strong>.</li> <li><strong>Resolve customer escalations</strong> orchestrating internal teams efficiently and effectively in a timely manner</li> <li>Internalize the customer's strategy and targets and drive Celonis delivery alignment to that strategy, ensuring that we support the customer in <strong>solving business-critical problems</strong></li> <li>Organize and lead customer advisory boards to address industry-specific challenges and <strong>innovations</strong>, establishing a structured feedback loop to continuously gather insights and improve products and services.</li> </ul> <h4><strong>3. Engagement Leadership</strong></h4> <ul> <li><strong>Single Threaded Lead:</strong> Mobilize and lead a multidisciplinary team of Applied AI engineers, Data Scientists, and Domain Experts. Ensure engagements are properly staffed leveraging resources from global cross-functional Celonis teams, such as Servicing, Product &amp; Engineering.</li> <li><strong>Product &amp; Engineering Bridge:</strong> Act as the primary conduit between the customer’s technical teams and Celonis Product/Engineering to influence the product roadmap and resolve high-stakes technical blockers.</li> <li><strong>Capability Building:</strong> Help the customer establish and scale a Celonis Center of Excellence (CoE), mentoring their internal architects and process leads.</li> </ul> <h3><strong>Technical Qualifications &amp; Experience</strong></h3> <ul> <li><strong>Experience:</strong> 12+ years in Enterprise Architecture or a CTO-level role at a major software vendor.</li> <li><strong>Architecture Frameworks:</strong> Mastery of frameworks such as TOGAF or Zachman.</li> <li><strong>Data &amp; Integration:</strong></li> <ul> <li>Hands-on experience with Big Data technologies (Spark, Kafka, Snowflake, Databricks).</li> <li>Deep understanding of SaaS ecosystems (SAP S/4HANA, Salesforce, ServiceNow) and legacy on-premise architectures.</li> </ul> <li><strong>AI &amp; Innovation:</strong> Demonstrated experience in Agentic AI, Machine Learning workflows, and process mining methodologies.</li> <li><strong>Security &amp; Compliance:</strong> Strong foundation in cybersecurity posture, data privacy (GDPR/CCPA), and SOC2/ISO compliance within cloud environments (AWS, Azure, GCP).</li> <li style="font-weight: bold;">Strong proficiency in German</li> <li>Preferred: Retail Industry Expertise</li> </ul> <h3><strong>MaxSuccess Exclusive Benefits &amp; Impact</strong></h3> <ul> <li><strong>Strategic Sponsorship:</strong> Partnership with a Celonis Executive Sponsor to drive enterprise-wide adoption.</li> <li><strong>Premier Engineering Access:</strong> Direct line to Celonis "Feature Teams" for early access to new releases (Alpha/Beta programs).</li> </ul> <p><strong>Enterprise Scaling:</strong> Accountability for the long-term success of some of the world’s largest business transformation projects.</p><div class="content-conclusion"><p><strong>What Celonis can offer you:</strong></p> <ul class="p-rich_text_list p-rich_text_list__bullet p-rich_text_list--nested" data-stringify-type="unordered-list" data-list-tree="true" data-indent="0" data-border="0"> <li><span style="text-decoration: underline;">Pioneer Innovation:</span> Work with the global leader in Process Mining and the Process Intelligence Graph to shape the future of AI-driven business operations.</li> <li><span style="text-decoration: underline;">Ownership from Day 1:</span> Every full-time "Celonaut" is an owner, receiving Restricted Stock Units (RSUs) and merit-based refresh grants.</li> <li><span style="text-decoration: underline;">Unrivaled Family Support:</span> Benefit from our inclusive parental leave policy—24 weeks of fully paid leave for primary carers and 12 weeks for supporting carers, available from your first day of employment.</li> <li><span style="text-decoration: underline;">Work-Life Integration:</span> Enjoy Unlimited PTO (in applicable regions) and generous PTO globally, as well as a flexible hybrid work model that balances remote focus with vibrant office collaboration.</li> <li><span style="text-decoration: underline;">Continuous Growth:</span> Elevate your skills through our 70-20-10 learning framework, mentorship programs, and access to a dedicated learning platform.</li> <li><span style="text-decoration: underline;">Holistic Well-being:</span> Prioritize your health with subsidized Wellhub memberships, mental health counseling, and dedicated "Wellness Weeks" that prioritize work/life balance.</li> <li><span style="text-decoration: underline;">Drive Sustainability:</span> Participate in annual Impact Days, where you receive paid time off to volunteer for community and environmental causes with your local office, or virtually.</li> <li><span style="text-decoration: underline;">Global Inclusion &amp; Belonging:</span> Find community through our Inclusion Think Tank and participate in our annual Inclusion Days, ensuring every voice is heard and valued.</li> <li><span style="text-decoration: underline;">Value-Driven Impact:</span> Join a mission-led organization where our core values—Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future—drive every decision.</li> </ul> <p><strong>About Us:</strong></p> <p>Celonis makes processes work — for people, companies, and the planet. Powered by process mining and AI, the Celonis Process Intelligence Platform integrates process data and business context to create a living digital twin of business operations. We enable thousands of companies worldwide to understand how their business actually runs and, together with their partners, build intelligent solutions that transform and continuously improve the way they operate — unlocking billions in value. Celonis is headquartered in Munich, Germany, and New York City, USA, with more than 20 offices worldwide.</p> <p><br>Get familiar with the Celonis Process Intelligence Platform by watching this <a href="https://academy.celonis.com/learn/video/discover-the-ems&quot;&gt;video&lt;/a&gt;.&lt;/p> <p><str