About the Role
About Nebius:
Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment, without the cost and complexity of building large in-house AI/ML infrastructure.
Built by engineers, for engineers. From large-scale GPU orchestration to inference optimization, we own the hard problems across compute, storage, networking and applied AI.
Listed on Nasdaq (NBIS) and headquartered in Amsterdam, we have a global footprint with R&D hubs across Europe, the UK, North America and Israel. Our team of 1,500+ includes hundreds of engineers with deep expertise across hardware, software and AI R&D.
We’re looking for an experienced leader to own data center IT operations across APAC, covering both Nebius-owned and colocation sites. You will lead operations for GPU and high-performance computing (HPC) infrastructure, including high-density and liquid-cooled platforms.
In this role, you will build and scale the regional operations organization and own the full operational lifecycle: preparing new sites for service, delivering reliable 24/7 support, managing hardware assets and returns, and overseeing changes to infrastructure in production.
Your responsibilities will include:
Full-stack IT operations
- Define and run the support model per site: 24/7 L1/L2 on-site, L3, on-call/duty coverage; final escalation point for critical incidents; RCAs and preventive actions.
- Own post-acceptance change management: upgrades, migrations, maintenance windows, decommissioning.
- Ensure availability and performance of compute, storage and network infrastructure in operation.
New sites into operations
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Own operational readiness for every new DC: staffing, access, tooling, monitoring, ticketing, spares, documentation.
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Define acceptance criteria and handover from the Project team; sign off on acceptance into operations.
RMA, asset & spare management
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Own the global asset lifecycle: intake, CMDB accuracy, audits, decommissioning and e-waste.
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Own RMA end to end: OEM channels, warranty terms, partner/franchise RMA integrations.
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Set spare-zone standards and stock levels per site; balance spares against failure rates and SLAs.
Service governance & vendors
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Own SLAs and OLAs with platform, storage, network, internal teams.
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Manage colocation, field-service, outsourcing and OEM relationships: scope, SLAs, performance, disputes.
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Manage and report operational KPIs, risks and capacity to senior management and colocation tenants.
Team, processes & compliance
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Org design and headcount forecasting from the DC launch pipeline; own the hiring pipeline (JDs, interview loops, recruiters, outsourcing, internships).
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Own ITDC processes, SOPs/runbooks, documentation and Jira/Confluence standards; competency and training frameworks.
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Ensure audits readiness, security posture reviews, DC access management and EHS adherence.
We expect you to have:
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10+ years in data center IT operations including hands-on infrastructure support; 5+ years leading managers across multiple sites or countries.
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Experience taking new data centers or clusters from build into operations.
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Deep operational knowledge of RMA, asset management and spare planning at scale.
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Familiarity with GPU/HPC infrastructure and its failure modes.
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