AI Operations Associate - Success

We're building the platform for creating consumer-facing AI voice agents.

Phone calls have long had a bad reputation. All of us have been stuck in long waiting queues, dealt with unhelpful support agents, or listened to endless hold music. Even though voice is the most natural way to communicate, it has never scaled for businesses.

We believe that every B2C company in the world - from energy providers, to telecoms, to insurances - will have AI voice agents that interact with their customers. The number of business-to-consumer conversations over the phone is going to explode in the coming years. As LLMs get better and better it will become an absolute no-brainer to use voice agents to provide consumers with a great experience.

The opportunity is massive and we know we can win.

WHAT YOU'LL DO

1. ACCOUNT OWNERSHIP & COMMERCIAL SUCCESS

• Own a book of business from small to enterprise accounts and drive measurable commercial outcomes

• Identify expansion opportunities and execute renewals and upsells

• Track AI agent usage and product adoption, proactively reaching out when customers underperform

• Lead workshops and training sessions to drive deeper product adoption

2. TECHNICAL SUPPORT & PROBLEM-SOLVING

• Act as first point of contact for all customer requests and technical issues in your portfolio

• Debug technical problems across integrations, agent performance, and call quality

• Answer support tickets and ensure timely resolution

• Provide onboarding help to smaller accounts

3. SYSTEMS & PRODUCT FEEDBACK

• Build and maintain workflows for tracking adoption, success metrics, and customer health

• Document playbooks, best practices, and internal processes to scale the success function

• Continuously improve internal and external knowledge bases

• Translate customer needs into product feedback for engineering and product teams

WHAT MAKES YOU A GREAT FIT

• You really enjoy working with customers and help them succeed

• you’re tech-savvy (or have a semi-technical/technical background)

• you’re an excellent communicator in both English and German (additional languages are a big plus) - especially writing

• you’ve built workflows and AI agents and understand topics like prompt engineering and APIs

• (bonus) you have >1 year of experience in customer-facing roles (support, AM), ideally at a fast-growing startup

YOU MAY NOT MAKE A GOOD FIT IF…

• you have a pure business background but never worked with workflows and AI agents

• you only like ‘strategic’ work and don’t want to get your hands dirty

• you want to work 9–5 or remotely

PERKS

• above-market pay & equity

• access to any (AI) tool that makes you more productive

• gym subscription (urban sports)

• free dinner in the office

• regular off-sites with the team