Senior IT Support Specialist
About the Role
ABOUT ROCKET LAB
Rocket Lab is the end-to-end space company building rockets, spacecraft, and critical subsystems that keep the world connected, protected, expand humanity’s reach to the Moon, Mars, and beyond. We move fast, build real hardware for meaningful missions, and make the impossible routine. Come shape the future with us.
SENIOR IT SUPPORT SPECIALIST
As a Senior IT Support Specialist based onsite at Rocket Lab’s Long Beach Office, you will work closely with the IT Client Services Lead, and multiple IT teams, including Infrastructure and Launch, in a fast-paced and dynamic environment. You will be the senior on-site support person for the staff at Rocket Lab HQ. This role is ideal for a professional seeking to broaden their technical expertise working with multiple technologies, while providing mentorship within a dynamic, collaborative IT team. It offers the opportunity to take ownership of more complex tasks and projects while working closely with multiple IT teams. A natural curiosity and a drive to continuously learn are essential to be successful in this role.
WHAT YOU’LL GET TO DO:
- Carry out the day-to-day functions required to provide the efficient delivery of IT services to Rocket Lab.
- Track and update support desk Incident, Request, Problem, Change, and Project tickets, as well as related documentation.
- Build strong relationships and be the subject matter expert for IT Support
- Provide instruction, guidance, technical support and documentation to different teams.
- Provide support to Launch and Mission Operation during launch periods.
- Occasional domestic travel may be required.
- This position may require flexibility to work various shifts, including evenings, weekends, and participation in an on-call rotation as needed.
YOU’LL BRING THESE QUALIFICATIONS:
- 4+ years of experience in IT support and high school diploma or GED equivalent
- Operational experience with most and proficiency in at least two of the following:
- Windows or Linux desktop operating systems (including imaging, maintenance, troubleshooting)
- PC hardware (Including assembly and disassembly of