L3 Support Engineer

<div class="content-intro"><p><strong data-stringify-type="bold">Why work at Nebius<br></strong>Nebius is leading a new era in cloud computing to serve the global AI economy. We create the tools and resources our customers need to solve real-world challenges and transform industries, without massive infrastructure costs or the need to build large in-house AI/ML teams. Our employees work at the cutting edge of AI cloud infrastructure alongside some of the most experienced and innovative leaders and engineers in the field.</p> <p><strong>Where we work<br></strong>Headquartered in Amsterdam and listed on Nasdaq, Nebius has a global footprint with R&amp;D hubs across Europe, North America, and Israel. The team of over 1400 employees includes more than 400 highly skilled engineers with deep expertise across hardware and software engineering, as well as an in-house AI R&amp;D team.</p></div><h3><strong><span data-contrast="auto">The role</span></strong><span data-ccp-props="{}">&nbsp;</span></h3> <p data-start="190" data-end="372">We are building our L3 Support Line from scratch to serve as the datacenter center of expertise for servers, firmware (BIOS/BMC), and deep Linux diagnostics across Europe and the US.</p> <p data-start="374" data-end="645">This is a senior technical role focused on deep investigations, cross-site pattern detection, and driving permanent fixes with R&amp;D and ODM vendors. You will turn complex incidents into scalable solutions and elevate L1/L2 capabilities through strong technical enablement.</p> <p>You’re welcome to work in our data center in <strong>Paris</strong> or <strong>Béthune, France.&nbsp;</strong></p> <h3><strong><span data-ccp-props="{&quot;335559685&quot;:720,&quot;335559991&quot;:360}"><span class="TextRun MacChromeBold SCXW95146830 BCX0" lang="EN-US" data-contrast="auto"><span class="NormalTextRun SCXW95146830 BCX0" data-ccp-charstyle="Strong">Your responsibilities will include:</span></span><span class="EOP SCXW95146830 BCX0" data-ccp-props="{&quot;134233117&quot;:true,&quot;134233118&quot;:true}">&nbsp;</span></span></strong></h3> <p data-start="860" data-end="908"><strong data-start="860" data-end="908">Deep Technical Investigation (Primary Focus)</strong></p> <ul data-start="909" data-end="1166"> <li data-start="909" data-end="1024"> <p data-start="911" data-end="1024">Lead root cause analysis beyond L2 depth (GPU failures, firmware issues, Linux-level faults, HW/SW interactions).</p> </li> <li data-start="1025" data-end="1106"> <p data-start="1027" data-end="1106">Detect recurring patterns across sites and convert findings into durable fixes.</p> </li> <li data-start="1107" data-end="1166"> <p data-start="1109" data-end="1166">Own technical workstreams during high-severity incidents.</p> </li> </ul> <p data-start="1168" data-end="1198"><strong data-start="1168" data-end="1198">Vendor &amp; R&amp;D Collaboration</strong></p> <ul data-start="1199" data-end="1389"> <li data-start="1199" data-end="1261"> <p data-start="1201" data-end="1261">Build evidence packs and drive escalations with ODM and R&amp;D.</p> </li> <li data-start="1262" data-end="1325"> <p data-start="1264" data-end="1325">Push for firmware, component, and platform-level resolutions.</p> </li> <li data-start="1326" data-end="1389"> <p data-start="1328" data-end="1389">Track outcomes and ensure knowledge flows back to operations.</p> </li> </ul> <p data-start="1391" data-end="1435"><strong data-start="1391" data-end="1435">Firmware &amp; Platform Readiness (BIOS/BMC)</strong></p> <ul data-start="1436" data-end="1596"> <li data-start="1436" data-end="1535"> <p data-start="1438" data-end="1535">Support validation and rollout of firmware updates (risk assessment, staging, rollback planning).</p> </li> <li data-start="1536" data-end="1596"> <p data-start="1538" data-end="1596">Help operationalize platform standards across datacenters.</p> </li> </ul> <p data-start="1598" data-end="1624"><strong data-start="1598" data-end="1624">Knowledge &amp; Enablement</strong></p> <ul data-start="1625" data-end="1759"> <li data-start="1625" data-end="1696"> <p data-start="1627" data-end="1696">Create scalable runbooks, troubleshooting guides, and error catalogs.</p> </li> <li data-start="1697" data-end="1759"> <p data-start="1699" data-end="1759">Turn investigations into playbooks that elevate L1/L2 teams.</p> </li> </ul> <p data-start="1761" data-end="1793"><strong data-start="1761" data-end="1793">Hands-on Support (As Needed)</strong></p> <ul data-start="1794" data-end="1895"> <li data-start="1794" data-end="1895"> <p data-start="1796" data-end="1895">Travel to datacenters for complex troubleshooting, new platform readiness, or incident containment.</p> </li> </ul> <p><strong><span data-contrast="auto"><span data-ccp-charstyle="Strong">We expect you to have:</span></span><span data-ccp-props="{&quot;134233117&quot;:true,&quot;134233118&quot;:true}">&nbsp;</span></strong></p> <ul> <li data-start="1943" data-end="2027"> <p data-start="1945" data-end="2027">Strong hands-on experience with datacenter servers and deep Linux troubleshooting.</p> </li> <li data-start="2028" data-end="2148"> <p data-start="2030" data-end="2148">Ability to diagnose across hardware, BIOS/BMC firmware, and Linux (logs, drivers, storage basics, performance triage).</p> </li> <li data-start="2149" data-end="2230"> <p data-start="2151" data-end="2230">Structured incident response experience and clear communication under pressure.</p> </li> <li data-start="2231" data-end="2296"> <p data-start="2233" data-end="2296">Experience driving evidence-based escalations with vendors/R&amp;D.</p> </li> <li data-start="2297" data-end="2335"> <p data-start="2299" data-end="2335">Fluent English (written and spoken).</p> </li> </ul> <p><strong><span data-contrast="auto"><span data-ccp-charstyle="Strong">It will be </span><span data-ccp-charstyle="Strong">an added bonus</span><span data-ccp-charstyle="Strong"> if you have:</span></span><span data-ccp-props="{&quot;134233117&quot;:true,&quot;134233118&quot;:true}">&nbsp;</span></strong></p> <ul> <li> <p data-renderer-start-pos="4099" data-local-id="86ddbcf0793a">Strong familiarity with GPU server platforms and tooling (for example: nvidia-smi, dcgmi, Linux logs correlation).</p> </li> <li> <p data-renderer-start-pos="4217" data-local-id="fa86e276522f">Experience with ipmitool and Redfish workflows, firmware lifecycle, and staged rollouts.</p> </li> <li> <p data-renderer-start-pos="4309" data-local-id="d728c954f6de">Scripting skills (bash and basic Python) for log collection, triage automation, and simple reliability analysis.</p> </li> <li> <p data-renderer-start-pos="4425" data-local-id="a60faffc72c4">Exposure to <span data-highlighted="true" data-vc="highlighted-text"><span class="_kqswh2mm"><span class="_5pioz8co _189e1dm9 _1il9buyh _19lc184f _d0altlke" data-testid="definition-highlighter">OCP</span></span></span>-based platforms and <span data-highlighted="true" data-vc="highlighted-text">ODM</span> manufacturing ecosystems.</p> </li> <li> <p data-renderer-start-pos="4494" data-local-id="0c881f8c4411">Experience supporting enterprise bare metal customers under contractual SLAs.</p> </li> </ul><div class="content-conclusion"><p><strong>What we offer</strong>&nbsp;</p> <ul> <li>Competitive sala