Product Director, Flex (Borrowing)

<div class="content-intro"><p><strong><em>🚀 We’re on a mission to make money work for everyone.</em></strong></p> <p>We’re waving goodbye to the complicated and confusing ways of traditional banking.</p> <p>After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as&nbsp;<a href="https://monzo.com/current-account/personal&quot;&gt;personal&lt;/a> and <a href="https://monzo.com/business-banking&quot;&gt;business&lt;/a> bank accounts, we offer <a href="https://monzo.com/current-account/joint-account&quot;&gt;joint accounts</a>, <a href="https://monzo.com/current-account/16-17&quot;&gt;accounts for 16-17 year olds</a>, a <a href="https://monzo.com/current-account/under-16s&quot;&gt;free kids account</a> and <a href="https://monzo.com/flex&quot;&gt;credit cards</a> in the UK, with more exciting things to come beyond. Our UK customers can also <a href="https://monzo.com/savings&quot;&gt;save&lt;/a>, <a href="https://monzo.com/investments&quot;&gt;invest </a>and&nbsp;<a href="https://monzo.com/pensions&quot;&gt;combine their pensions</a> with us.&nbsp;</p> <p>With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!</p> <p>We’re not about selling products - we want to solve problems and change lives through Monzo ❤️</p> <hr> <p>&nbsp;</p></div><p>📍 London / UK | Salary dependent on experience + Stock Options + Benefits&nbsp;</p> <p>Flex is one of Monzo’s fastest-growing and most commercially significant products. Four years ago, we reinvented the credit card experience—building something simpler, more transparent, and genuinely useful. Today, over a million customers use Flex.</p> <p>We’re looking for a Product Director to lead Flex into its next phase of growth.</p> <p>This is a high-impact, deeply commercial role at the intersection of product and credit. You’ll define how we scale borrowing responsibly, expand into new segments, and continue building products customers genuinely love.</p> <p>You’ll work closely with Engineering, Credit, Data, Design, and senior leadership to identify new opportunities, optimise performance across complex segments, and deliver at pace.</p> <p><strong>What you’ll be working on… </strong></p> <p><strong>Set the strategy for Flex</strong></p> <ul> <li>Set direction for one of Monzo’s most important revenue-driving products</li> <li>Identify and unlock new commercial opportunities across customer segments</li> <li>Navigate complex trade-offs between growth, risk, and customer outcomes</li> </ul> <p><strong>Drive commercial performance</strong></p> <ul> <li>Work closely with Credit teams to shape propositions across multiple risk segments and cohorts</li> <li>Interrogate performance deeply — from unit economics to long-term profitability curves</li> <li>Identify and drive new commercial opportunities</li> </ul> <p><strong>Champion the customer</strong></p> <ul> <li>Ensure Flex remains rooted in strong customer outcomes, not just revenue</li> <li>Push for simple, transparent, and delightful experiences</li> <li>Advocate for customer experience alongside commercial outcomes</li> </ul> <p><strong>Build and lead a high-performing team</strong></p> <ul> <li>Manage and develop a team of Product Managers</li> <li>Deliver multiple high-impact initiatives through your direct reports</li> <li>Raise the bar on product thinking and foster a culture of high standard and high velocity</li> </ul> <p><strong>🌟 What We’re Looking For</strong></p> <p><strong>Commercial Thinking&nbsp;</strong></p> <ul> <li>Strong commercial instinct — you think in terms of trade-offs, economics, and outcomes</li> <li>Comfortable operating in complex environments (e.g. multiple segments and cohorts with different commercials)</li> <li>Able to engage deeply with Credit and Data partners</li> <li>Experience in lending, credit cards, or adjacent borrowing products&nbsp;</li> </ul> <p><strong>Consumer Focus</strong></p> <ul> <li>You start with the customer never lose track of their needs</li> <li>You’re willing to challenge revenue-d