Senior Associate Client Success- EMEA

Overview:

Guidepoint Insights is an events-based primary research platform that helps our clients leverage the Guidepoint expert network and deepen their understanding of the most pressing topics affecting public and private companies across the globe. We host timely, high-quality moderated events daily to help clients navigate complex topics, reduce research times, bring focus to what matters, and make better business decisions.   

Play a vital role in Guidepoint’s success.  

Guidepoint is seeking an entrepreneurial and outgoing individual to spearhead coverage of our transcript library product for our Institutional client base. As the primary liaison for our clients, you will play a pivotal role in driving engagement and revenue growth within the rapidly expanding Insights product line. Leveraging your exceptional CRM skills and keen attention to detail, you will collaborate cross-functionally to maximize usage of our offering among current clients and trial accounts. This highly visible position will involve working closely with the Insights group heads to develop strategic plans for enhancing client engagement and retention.  

This is a hybrid role located in London. 

What You'll Do:  

• Serve as the primary advocate for the Insights product with institutional clients and foster three-dimensional relationships with key stakeholders
• Develop personalized engagement plans for each client depending on investment strategy, companies of interest and sector coverage to effectively market Insights content
• Monitor and drive client engagement through direct outreach efforts: direct emails, product demonstrations, virtual and onsite meetings
• Collaborate with sales team to ensure timely renewals, drive upsell opportunities and increase trial conversion
• Acquire valuable feedback and insights from clients to inform product development, marketing strategies, and sales efforts 

What You Have:  

• Bachelors or masters degree from an accredited University  
• 2+ years of professional work experience, with a focus on