About the Role
At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable.
We're looking for a motivated and driven Operations Specialist (m/f/d) who will help us shape our team, drive the company to the next level, and have the most direct influence on our success. You will be working in a rapidly scaling-up environment and being responsible for managing operational topics concerning Flixbus’ bus partners in Perú.
This role will be based in Lima, Perú under a hybrid working model.
About the Role
- Build, maintain, and develop long-lasting relationships with bus partners & bus station.
- Manage day-to-day interactions with our bus operators to ensure there is no disruption.
- Monitor operators’ adherence to our processes and standards and carry out audits with operators to ensure they follow quality and safety standards.
- Ensure compliance with Flixbus procedures and protocols.
- Monitor and analyse KPIs to identify areas for improvement, providing actionable recommendations to enhance partner performance and service quality.
- Work cooperatively with our operators to ensure that their information on our platform is updated, as well as track training process for bus drivers.
- Collaborate cross-functionally with internal teams (e.g., Network Planning, Business Development) for seamless operations.
About You
- 5+ years of work experience in operations, ideally in dynamic daily environment within transportation, logistics, mobility, or delivery sectors.
- Fluent Spanish and English is a must.
- Ability to adequately deal with different stakeholders (e.g. business partners, bus drivers, station managers, or regional authorities) with high social and negotiation skills.
- Advanced Excel skills. <