Why Sierra Is the Most Innovative AI Customer Service Company to Join in 2026

Customer service is broken. Customers wait on hold, get transferred between agents, and rarely get their problems solved. Sierra is building the AI that transforms customer service.

Founded in 2021 by Ashok Srivastava and Arjun Bansal, Sierra is now valued at $1+ billion and is one of the fastest-growing AI customer service companies. They have 147 open roles.